XTream (“https://xtream.appdevs.net”) operates an online streaming platform (the “Streaming Service”) offering LIVE and Video on Demand (VOD) content, including live sports and programs, accessible through websites and mobile applications (“Streaming Channel”). By creating an account, you (“user”) consent to share personal information with XTream. This Privacy Policy outlines how we collect, use, and protect your information.
Acceptance
By using our Service, including live and VOD content, you agree to this Privacy Policy. XTream may update this policy from time to time, and your continued use signifies acceptance of these changes.
1. Information We Collect and Purpose of Collection
XTream may collect various types of personal data to enhance your experience:
 

• User Information: During registration, we may collect your name, email address, account ID, display name, and profile picture. We also track purchase history, usage patterns, traffic sources, and geographic location based on IP address.
• Payment Information: Valid payment details may be required for subscriptions or trials. Our payment partners handle and process this information; XTream does not store payment details directly.
• Automatically Collected Information: We gather data on website and app usage, including IP address, browser type, ISP, referring pages, operating system, device type, date/time stamps, and related metadata.
• Comments and Feedback: You may submit comments, participate in forums, or engage in surveys and contests. Please note that some feedback may be publicly accessible.

2. Monitoring User Activity
XTream may monitor user activity within the service to ensure security and optimize user experience. By using our services, you consent to such monitoring.
3. Tracking and Third-Party Data
We utilize standard tracking technologies like cookies and pixels to analyze user activity. Third-party platforms (e.g., AWS, Google) may also collect additional data about your usage of our service. Third-party providers may use cookies for analytics and advertising purposes.
4. User Rights and Access to Information
You have rights regarding your personal information, including:
 

• Profile Access: Review and update your account settings to manage contact and payment information.
• Unsubscribe: Opt-out of marketing communications through your account settings; however, service-related notifications remain mandatory.
• Data Requests: For specific requests or to exercise your rights, please contact us at support@xtream.appdevs.net.

5. Account Security
While XTream implements security measures to protect your data, we cannot guarantee complete security. You are responsible for maintaining your account’s security and for activities under it. Report any unauthorized access immediately.
6. General Data Protection Regulation (GDPR)
To delete your account or exercise GDPR rights, follow these steps:
 

1. Go to your Profile menu, select GDPR options, and confirm "Stop Auto Renew" if applicable.
2. Understand that deletion is permanent and removes all associated content.
3. Confirm your account deletion.

Please note that deleted accounts cannot be restored.
7. Disclosure to Third Parties
XTream may share personal information with authorized third-party service providers, including payment processors, email providers, content delivery networks, and cloud storage or analytics services essential for operating the Streaming Service.
8. Dispute Resolution
We aim to resolve complaints fairly. Please contact our service desk with any issues. We strive to respond promptly to inquiries.
9. Collection & Use of Geo-Location Data
XTream collects real-time location data to manage content access according to restrictions set by authorities like the International Cricket Council (ICC) and others. We do not store this data; it is used solely to verify access permissions.
10. Use of Cookies
XTream employs cookies to:
 

• Streamline login and user authentication.
• Deliver personalized notifications and content.
• Monitor service efficiency and traffic patterns.
• Diagnose and resolve technical issues.

You can manage cookie preferences through your browser settings.
11. Subscriptions
XTream manages subscription processes, including charges and cancellations, with financial transactions handled by our payment partners.
12. Amendments to Privacy Policy
XTream reserves the right to amend this Privacy Policy. Changes will be posted on our website (https://xtream.appdevs.net/). Continued use after amendments indicates acceptance of the updated terms.